Labor policies and employment standards
eServices. Enquiries and general requirements to Human Resources. Questions lacking business interest.
The Challenge
Overcoming different security levels of a large undertaking. The company comprises various levels of security, several proxies, and multiple applications with different endpoints and tokens. Each of these applications belong to different departments. Therefore, each of them requires distinct security protocols.
The Solution
Starshot developed a chatbot that automates many internal processes in relation to Human Resources and overcome security filters and complex queries from employees in relation to Business Intelligence. Using the advanced chatbot technologies, we implemented the simplest and precise dialogues to enable the client and their users to adapt to the AI.
