Today’s connected travelers are empowered and they view the travel experience holistically. They demand high quality digital and mobile experiences, competitive pricing across the value chain and expect to be recognized and responded to in real time according to their preferences or concerns.
Starshot delivers digital transformation and technology solutions for the Travel and Hospitality industry which includes our Air Transport, Hotel & Lodging, Resorts & Vacations, Car Rental, Travel Management & Services, Recreation & Leisure and Health & Wellness clients all over the world. We possess a strong understanding of Travel & Hospitality and have instituted a dedicated digital experts for this industry.
We understand that good experiences are central to a memorable holiday or business trip and hence focus on customer journey mapping and experience. Our top priority remains getting closer to the customer by delivering exceptional and differentiated services that can convert an indifferent passenger or guest into a loyal customer."
Challenges in Travel & Hospitality Industry
Constantly-Changing Competitive Landscape
The next few years will see a significant change in the online travel, tourism and hotel distribution competitive environment with the rise in mobile apps, big data, in-destination services and emergence of new players in the market coming up with innovative ventures.
Evolving Customer Expectations
Customers are increasingly sophisticated and smart in their use of technology to research and select a particular brand. As a result, the development and marketing approach needs to be adopted and updated to effectively reach the customer.
To truly understand customer’s needs and deliver outstanding experiences, travel and hospitality companies should be able to access and leverage the right information at the right time, which is a challenging task. New technologies are generating more data than ever before.
Escalating Operating Costs
One of the major concerns faced by hospitality groups is the continuous rise in operating costs on consumer travel and hotel demand. For that, efficient inventory management and resource utilization becomes difficult.
Creating Business Value by Enriching User Experience
To deal with customer demands and expectations, we craft value proposition solutions that provide an outstanding, individualized experience. The business analysis, project management, design and development teams work towards enhancing the search and booking options via personalized offers and intuitive user experience not only on native, but also through hybrid mobile apps. We build solutions that personalize the entire journey, not just a segment of it. We incorporate location-based services, schedule disruptions, options of in-journey merchandising and more.
We provide a competitive advantage to businesses to wisely utilize the big data generated online. We work for an online (web/mobile app) solution that access and capture meaningful data and let customers enjoy a seamless booking, check-in, traveling experience across multiple devices with the same performance. We implement most impressive and easy-to-go referral functionality to increase traffic and sales.
Automating inventory management, data capture, navigation, payment system, check-ins and booking, we help our clients reduce the overall energy and labor costs in the T&H industry. We have been catering to many travel startups and tourism enterprises with custom solutions that helped them earn customer loyalty, high ROI and profits in their business.
Starshot Solutions, LLC. has taken part in the ICEX-Next programme for initiation in exporting and has had the support of ICEX and the co-financing of FEDER European Funds. The purpose of this support is to contribute to the international development of the company and its environment.